Monday - Sunday 24/7
11-175 Woodroffe ave, Ottawa, ON, K2A 3V2
Call Us: (613) 371-9431

Frequently Asked Questions

How far in advance should I book my move?

We recommend booking at least 4-6 weeks in advance for peak season (May-September). Off-season moves can typically be scheduled with 2 weeks notice.

Do you disassemble furniture?

Yes, our crew will professionally disassemble and reassemble standard furniture. Specialty items may require third-party services.

What payment methods do you accept?

We accept all major credit cards, certified checks, and bank transfers. A 25% deposit is required at booking.

How are your rates calculated?

Local moves are hourly rate based. Long-distance moves are calculated by weight and distance. All quotes include fuel and tolls.

What items are prohibited from moving?

We cannot transport hazardous materials, firearms, perishable food, plants, or pets. Please make alternative arrangements for these items.

Do you provide storage services?

Yes, we offer climate-controlled short and long-term storage with 24/7 security monitoring. Ask about our storage packages.

How do you handle fragile items?

Fragile items receive special packing with double-boxing, custom crating, and shock-absorbent materials. All fragile boxes are clearly labeled.

Can I track my shipment?

Yes, all long-distance moves include GPS tracking. You'll receive updates via email/SMS and 24/7 online access to your shipment status.

What's your cancellation policy?

Cancellations 72+ hours before move: full refund. 24-72 hours: 50% refund. Less than 24 hours: deposit forfeited.

Do you move pianos or pool tables?

Yes, we specialize in heavy item moving. Requires special scheduling and may incur additional fees based on item size/weight.

What if my new home isn't ready?

We can arrange temporary storage. Daily storage rates apply. Minimum 3-day storage required.

Are there items you won't pack?

We don't pack personal documents, jewelry, or medications. Please transport these items personally.

How are delicate electronics handled?

Electronics are packed in original boxes when possible, using anti-static materials. We recommend backing up data before moving.

Do you offer vehicle relocation?

Yes, we partner with licensed auto transporters. Ask about our door-to-door vehicle shipping services.

What's your damage claim process?

Report any damage within 48 hours. We'll arrange inspection and repair/replacement per our insurance terms.

Can I pack my own boxes?

Yes, but note: self-packed boxes aren't covered by insurance unless inspected/approved by our crew prior to sealing.

Do you provide appliance servicing?

Yes, licensed technicians can prepare major appliances for safe transport (additional fees apply).

All crews are vaccinated, wear masks/gloves, and disinfect equipment daily. Contactless options available.

Can I change my move date?

Date changes subject to availability. No fee if changed 7+ days prior. $150 rescheduling fee within 7 days.

Do you provide cleaning services?

Yes, we offer post-move cleaning packages including vacuuming, floor cleaning, and waste removal for free.

Do you offer delivery from retailers or warehouses?

Yes, we offer direct delivery services from major retailers, distribution centers, and warehouses to your home. Whether it's appliances, furniture, or large orders, our team ensures safe and timely transport to your doorstep.

What We Offer

Residential Moving

Stress-free relocation for homes and apartments with full-service packing options.

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Commercial Moving

Efficient office relocation with minimal business downtime and specialized equipment.

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Packing & Unpacking

Professional packing services using premium materials for maximum protection.

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Long-Distance Moving

Nationwide relocation services with real-time tracking and secure transport.

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Appliance Delivery

Seamless retailer and warehouse deliveries — from store to your door.

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How Does It Work?

1

Contact Us

Initiate your relocation strategy with a comprehensive needs assessment from our certified moving consultants

2

Free Estimate

Receive a comprehensive cost projection following an on-site inventory analysis by certified relocation appraisers

3

Move Day

Our expert movers handle every detail with precision and care, ensuring a smooth and stress-free relocation from start to finish

Our mission goes beyond just transporting your boxes.

As a dedicated local moving company, we're here to move you with not only our expertise but also our genuine care and commitment.

We provide a wide range of moving services tailored to your specific needs, timeline, and budget.

We offer long-distance moving services to ensure the safety of your belongings.

We guarantee that your belongings will be delivered on time, ensuring a smooth and punctual moving experience.

We take extra care to pack your belongings securely, ensuring they are safe and protected throughout the entire moving process.

Planning a Move? Get Your Free Estimate Today!

Monday - Sunday 24/7